The CBSA: fast asleep on your parcels

For a few weeks now I’ve been noticing that some packages of stuff I ordered just weren’t coming in. In particular I have a bunch of dealextreme orders for cheap Chinese stuff which I needed to make a couple of youtube videos poking fun at, well, cheap Chinese stuff you can get on dealextreme so I was becoming very curious as to what was going on there. After a while the CBSA emerged as a clear culprit for what was happening there.

Well, I’ve just received one of the packages I’ve been waiting for, and indeed I was right — overseas parcels are being unreasonably delayed because someone at the Canadian border is just sitting on this stuff. The order was for a few t-shirts from a place in Pennsylvania. Now I’ve driven there, PA is about 10 hours away, and I’ve just received this package on March 18th.

When did the package ship? February 24th. Over 3 weeks to cover a distance that wouldn’t even take half a day to drive. When did this shit become acceptable?

And then, in the time-honored CBSA spirit of adding insult to injury, I got charged a $5 “handling fee” for some dweeb to intercept my package and let it gently age for a full 2 weeks before the damn thing was even looked at. So to recap, not only am I hugely inconvenienced by this nonsense, I’m also being charged for the privilege of having been inconvenienced. A bit like a mafiosi who beats you up and then charges you “protection money”.

It just seems to me that since the CBSA is (by all evidence) unable to discharge its duties in a reasonable time frame it at the very least should drop that so-called “handling fee”. Either that or shape the fuck up, hire some more fucking personnel and get those fucking packages moving at a reasonable rate, which they’re nowhere close to doing now. At this point I have stuff which is nearly a month late. This is more than an inconvenience, this is a serious impediment to commerce.

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