Every step in dealing with Paypal just leads to further steps. And at no point is there any indication that progress is being made, or even that the person handling the case now is even aware of the steps that have already been completed. It’s like AstÃ©rix Chez Les Romains, you know, that sequence where Asterix has to fetch a form (“le laisser-passer A38!”)Â and is sent on a wild goose chase through a building known as “the building that makes people mad”. Asterix of course completes this task by driving the people who work in the building mad themselves, but I seriously doubt that this is a realistic option for me (regardless I’ll give it a go).
This is bloody ridiculous. At first they wanted a proof of address, and I provided one. Not good enough. Today I actually talk to a human being (whom, it turns out, is about as useless as the rest of the resolution process, sorry to say). He wants me to upload a photo ID. I do so. I hear nothing for a while.
And now Paypal is telling me that my computer may have a virus and they want to see proof of an antivirus scan being run. Never mind that I have MSE scan every night. And frankly this is starting to sound funnily like those scams where someone calls you up from India claiming to work for “Windows” and telling you that your computer is “broadcasting error messages”. This does not fill me with confidence coming from a company that already has my credit card information. So I’m running a full scan with MBAM (Malwarebytes Anti-Malware, the top offering out there AFAIK). And yet I would gladly bet a sizeable amount that Paypal will simply then change their tune again (as they have at every step so far) and demand yet something else.
It’s in-fucking-sane. Oh, and also now I must change my password and security questions. As I have been requested to do (and have done) two days ago and again yesterday. They claim that someone has had unauthorized access to my account but all purchases charged have very much been made by myself. They have essentially invented a problem where before there was none. I really cannot fathom why they persist in this.
I’m sure there will be more to this story…