Against all expectations Paypal did restore the access to my account on Saturday, but for some stupid reason they are still pursuing disputes on my behalf that I never filed or asked to be filed. So now I’m receiving some emails with the title “We’ve decided in your favor”, but these seem to be for items that are already on their way to me (and Paypal is aware of this). And this is after me writing to them on several occasions to clear up the fact that these are things I willingly purchased. I know this because they sent some largely incoherent responses to my previous communications yesterday.
At this point I can only shake my head a little. The whole thing has gone from being silly and aggravating to suddenly making no fucking sense at all.
Here’s what Paypal had to say about the whole thing:
“Due to data protection reasons we are unable to give you the specific reason as to why a payment has been investigated.”
“I am sorry to tell you that the transaction you mentioned had been reversed for risk concern. If you still want the item, you can resend payment to this seller.”
Seriously, why anyone would trust their money to Paypal is beyond me.
Every step in dealing with Paypal just leads to further steps. And at no point is there any indication that progress is being made, or even that the person handling the case now is even aware of the steps that have already been completed. It’s like AstÃ©rix Chez Les Romains, you know, that sequence where Asterix has to fetch a form (“le laisser-passer A38!”)Â and is sent on a wild goose chase through a building known as “the building that makes people mad”. Asterix of course completes this task by driving the people who work in the building mad themselves, but I seriously doubt that this is a realistic option for me (regardless I’ll give it a go).
This is bloody ridiculous. At first they wanted a proof of address, and I provided one. Not good enough. Today I actually talk to a human being (whom, it turns out, is about as useless as the rest of the resolution process, sorry to say). He wants me to upload a photo ID. I do so. I hear nothing for a while.
And now Paypal is telling me that my computer may have a virus and they want to see proof of an antivirus scan being run. Never mind that I have MSE scan every night. And frankly this is starting to sound funnily like those scams where someone calls you up from India claiming to work for “Windows” and telling you that your computer is “broadcasting error messages”. This does not fill me with confidence coming from a company that already has my credit card information. So I’m running a full scan with MBAM (Malwarebytes Anti-Malware, the top offering out there AFAIK). And yet I would gladly bet a sizeable amount that Paypal will simply then change their tune again (as they have at every step so far) and demand yet something else.
It’s in-fucking-sane. Oh, and also now I must change my password and security questions. As I have been requested to do (and have done) two days ago and again yesterday. They claim that someone has had unauthorized access to my account but all purchases charged have very much been made by myself. They have essentially invented a problem where before there was none. I really cannot fathom why they persist in this.
I’m sure there will be more to this story…
So, my Paypal account is still suspended. They wanted a proof of address, I sent them one, then the next day that didn’t work for some reason and now they wanted a photo ID, which was promptly sent. Since then, nothing. So I went to hit a few golf balls, come back, check out the resolution center and Paypal has now taken the liberty of telling people I purchased items from on Tuesday that the charge was unauthorized, like someone had stolen my account credentials.
Paypal is lying. Paypal is not telling the truth. Paypal is dishonest.
I have to agree to cancel those two transactions. But when I do I explain to the seller what’s happened, I tell them that Paypal is lying to them, but that since (in the case of at least one merchant) they offer no alternative way to pay, then I must agree to cancel because I have no idea when those idiots are gonna be done creating the completely unjustified mess they’ve made, let alone clean it up.
Still, what the fuck? Did an ex of mine get hired by Paypal or something?
Dante described the very worst of the bottom rung of hell as “All of the sinners punished within are completely encapsulated in ice, distorted in all conceivable positions”. Yet in my view that is still not as bad as trying to deal with an issue with my Paypal account. Now I have to write the people from whom I have attempted to purchase things today and explain to them what’s happening, and it won’t be kind to paypal. Seriously, how much easier does commerce get? I’m a customer who wants to buy a product which is legal, and there’s a seller who wants to sell it to me. Somehow you managed to utterly bugger it up now. The words “piss-up” and “brewery” spring immediately to mind.
So apologies to the following:Â Nicole Leibman,Â Discount Golf,Â irina cristobal,Â Rare Posters Dba Art Wise andÂ AwesomeTreats. Paypal has decided to hijack the money in mid-payment. That’s what you get for making the mistake of trusting them.